Website Terms & Conditions

Last updated: 01 June 2026

1. Introduction

Welcome to Crosbie Executive Support.

These Terms & Conditions govern your use of our website and the services provided by Crosbie Executive Support.

By accessing our website or engaging with our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

 

2. About Our Services

Crosbie Executive Support provides virtual assistant and executive support services, including but not limited to:

  • Executive assistant support
  • Diary and calendar management
  • Inbox management
  • Administrative support
  • Business organisation
  • Document and process creation
  • Systems and workflow support
  • Research and coordination tasks
  • Project and operational support

Services are provided remotely and tailored to individual client requirements.

 

3. Website Use

You may use this website for lawful purposes only.

You must not:

  • Use this website in any way that causes damage or disruption
  • Attempt to gain unauthorised access to the website or related systems
  • Copy, reproduce or distribute website content without permission

We reserve the right to restrict access to our website where necessary.

 

4. Information Provided on This Website

We aim to ensure that information on our website is accurate and up to date.

However, website content is provided for general information purposes only and does not constitute professional, legal, financial or business advice.

We reserve the right to update or change website content at any time.

 

5. Working Relationship and Client Responsibilities

Our services are based on collaboration and partnership.

Clients agree to:

  • Provide accurate and timely information required to complete tasks
  • Provide appropriate access to systems, platforms and documents where required
  • Communicate changes, deadlines or priorities clearly
  • Ensure they have the necessary rights and permissions for any information shared with us

Delays caused by incomplete information, unavailable access or late instructions may affect delivery times.

 

6. Scope of Work

Before work begins, we will agree the services required, expected outcomes, working arrangements and fees.

Any additional work outside the agreed scope may be discussed and quoted separately.

We reserve the right to decline requests that fall outside our expertise, values, availability or agreed services.

 

7. Confidentiality

We understand that clients may share confidential business information.

We agree to maintain confidentiality and will not disclose client information unless:

  • Required by law
  • Necessary to provide agreed services
  • Permission has been provided by the client

Client information will be handled in accordance with our Privacy Policy.

 

8. Data Protection

We process personal information in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

Where we process information on behalf of clients, responsibilities will be agreed as appropriate.

Further details are available in our Privacy Policy.

 

9. Payments and Fees

Fees will be agreed before services commence.

Invoices must be paid within:

7 days for advice work and on the 1st of the month (in advance) for monthly retainer packages.

Late payments may result in services being paused until outstanding balances are cleared.

All fees are subject to applicable UK tax requirements.

 

10. Cancellation and Termination

Either party may end the working relationship by providing:

One months written notice.

We reserve the right to terminate services immediately where:

  • Payments are overdue
  • There is inappropriate behaviour or communication
  • Confidentiality or security is compromised
  • Continuing the relationship is no longer appropriate

Any outstanding fees remain payable.

 

11. Availability and Response Times

As a remote support provider, we manage multiple client relationships.

We will agree expected working hours, availability and communication methods with each client.

We aim to respond within:

2 working days

Urgent requests cannot always be guaranteed unless agreed in advance.

 

12. Intellectual Property

Unless otherwise agreed, materials, documents, templates or systems created specifically for a client during paid work will belong to that client.

We retain ownership of:

  • Our existing templates
  • Business methods
  • Processes
  • Knowledge
  • Frameworks developed independently

 

13. Limitation of Liability

While we take care to provide accurate and professional services, we are not responsible for:

  • Losses caused by inaccurate information supplied by clients
  • Decisions made by clients based on information provided
  • Third-party system failures
  • Circumstances outside our reasonable control

Our services are intended to provide support and assistance, not replace specialist professional advice.

 

14. Third-Party Tools and Services

We may use third-party platforms and tools to deliver services, such as:

  • Communication platforms
  • Project management systems
  • Cloud storage services
  • Scheduling tools

Use of these platforms may be subject to their own terms and privacy policies.

 

15. Website Links

Our website may contain links to external websites.

We are not responsible for the content, security or privacy practices of third-party websites.

 

16. Force Majeure

We are not responsible for delays or failure to perform services due to circumstances outside our reasonable control, including technical failures, illness, emergencies or events beyond our control.

 

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updates will be published on this page with the revised date.

 

18. Governing Law

These Terms & Conditions are governed by the laws of Scotland and the courts of Scotland shall have exclusive jurisdiction.

 

19. Contact Details

Crosbie Executive Support
Email: amanda@crosbieexec.com
Website: https://www.crosbieexec.com